Payments, Returns, and Refund Policy

You agree that you will pay for all Kenmore Cares products that you order through this website, and that
Kenmore Envelope Company, Inc. may charge your payment method for the total price of the products,
freight and sales tax that is calculated on the order.

The total price will include the price of the product plus any freight and applicable sales tax. All sales tax
will be calculated based on Virginia state laws. If applicable, a sales tax exemption form MUST be
presented to Kenmore Envelope Company, Inc. prior to fulfillment.

Prices for products offered on the website may change at any time, and we cannot guarantee price
protection or refunds in the event of a price change. Prices are fixed at the point of sale.

Orders will be fulfilled as soon as possible and cannot be changed or canceled after the order has been

We reserve the right to cancel or postpone orders at our sole discretion. If we cancel or postpone an
order, we will use reasonable efforts to reschedule the cancelled or postponed order as soon as
possible. In the event that we are unable to fulfill the order we will return your funds for any unshipped
product as soon as administratively possible. This refund is limited to funds paid less any product
already shipped and a proportionate share of freight and sales tax.

Due to the nature of our products all sales are final. We will be unable to accept returns or issue
refunds for any Kenmore Cares products.

All claims for missing items need to be claimed within 7 days of delivery of your order.

If you believe your package was damaged in shipping, we require that you contact us within 3 days of
delivery and we will work with you to quickly resolve the issue.